FAQ

How long will it take to process my order?

Paintings and Prints (coming soon)

  • Print sizes of 5x7 - 24x36 (Borderless) take up to 6 business days to be printed and shipped out/ready for pickup.
  • Print sizes of 24x36 (2" border) and larger may take up to 12 business days to be printed and shipped out/ready for pickup, 
  • Paintings take 8-10 business days to be packed and ready to head your way.

Note

Framing (coming soon) is done by a local professional framer and turnaround time for framing is 4-5 weeks from order date, but often sooner.

Processing times don't include shipping time. These timelines are sometimes extended during special promotions and the holiday season.

Where do you ship to?

I ship worldwide. All packages come with a tracking number and are shipped with Canada Post or by courier (Purolator, Fedex, UPS).

If you live outside of Canada/US and are, please contact me for a shipping quote.

Please note you will be responsible for all duties, taxes, and customs charges that incur.

How much will it cost to ship my order?

Canada/US 

  • Small paintings ship for $60
  • Large paintings ship for $120
  • Print shipping pricing coming soon.

International

  • Shipping pricing will be quoted prior to sale.

How are my items shipped?

Prints

  • Prints up to 8x10 ship in a no-bend mailer. 
  • Prints larger than 8x10 are rolled and shipped in a mailing tube. 
  • If you order a combination of small and large prints, they will be rolled together and shipped in a mailing tube. 

Note: in an effort to reduce waste, prints are wrapped in recyclable acid-free tissue paper and do not ship individually wrapped in plastic sleeves. If your print is framed, it will be shipped in a cardboard box. 

Original Paintings

Original paintings vary by size and may need to be shipped using different materials. Most paintings are wrapped in protective materials and packaged in a corrugated cardboard box. 

Typically, paintings with a side longer than 48 inches are removed from their stretcher bars, rolled, and shipped in a tube to be restretched at their destination. I'm happy to help you through this process - just ask!

Can I make changes to my order?

If your order has already been processed, I am unable to make any changes. If your order is still in processing and has not yet shipped, please reach out to me as soon as possible to inquire about making a change to your order. 

My order didn't arrive. What should I do?

Once your order leaves my studio, it's passed off to the courier for shipping. Please keep in mind that shipping time frames are not guaranteed, as weather and mail volume can affect delivery. When your order is shipped, you'll receive a shipping confirmation email containing the tracking number to follow along on your package's journey. If your order becomes delayed or lost, I will need to file a claim with the courier. Please reach out to me as soon as possible.

Lettermail does not include a tracking number or insurance if your package is lost. It is at your own risk.

Oops! I entered the wrong shipping address!

If you enter the wrong shipping address, please reach out to me immediately. If your package is still processing, I can update your address. However, this is not a possibility after it has shipped. I am not able to redirect an order once it has left the studio.

Please review all order details before submitting your order. I am not responsible for packages delivered to an incorrect, closed, or undeliverable address. If your package is returned to sender, you are responsible for any shipping charges or fees associated with the return or reshipment to the correct address. 

Can I get an update on my order?

When you place your order, you will receive an order confirmation with your order's full details. Your order typically will take up to 3-5 business days to process. When your order has shipped or is ready to be picked up, you'll receive an additional email with a tracking number or pickup details. Check the tracking information regularly to follow along on your packages' journey. Please keep in mind that shipping time frames are not guaranteed, as weather and mail volume can affect delivery.